Shipping Policy

Last updated: 28.08.2026

This Refund and Returns Policy applies to Gloss Label Ltd, registered in England and Wales, with a registered address at Unit 13, Freeland Park,
Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom. Nothing in this policy affects your statutory rights under UK consumer law, or the rights of customers in the European Union under EU consumer law.

Order Processing

We aim to dispatch orders within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next working day.

You'll receive a confirmation email when your order is received, and a second email — including a tracking link — as soon as it ships.

Domestic Shipping

Delivery estimates are working days from dispatch, not from when the order was placed.

International Shipping

Gloss Label ships to selected countries worldwide. Delivery times typically range from 5–14 business days depending on destination and customs processing.

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the responsibility of the recipient and are not included in the price you pay at checkout. We recommend checking your country's customs policy before ordering.

Tracking Your Order

Once your order ships, your tracking number is included in the dispatch email and is also available from your order history. Tracking updates can take up to 24 hours to appear after dispatch.

Delivery Issues

Missed Delivery

If you weren't in when the courier called, they will usually leave a card with instructions for rearranging delivery or collecting from a local depot. Most carriers attempt delivery two or three times before returning the parcel to us.

Lost or Delayed Parcels

If your order is significantly later than the estimated delivery window, please contact us with your order number and we'll open an investigation with the carrier. Most "lost" parcels are located within 48 hours.

Damaged on Arrival

If your parcel arrives damaged, please take photos of the packaging and contents before unpacking further and contact us within 48 hours of delivery. We'll arrange a replacement or refund as appropriate.

Incorrect Address

Please double-check your shipping address at checkout. If you spot an error, contact us as soon as possible — we may be able to update it before dispatch. Orders that ship to incorrect addresses supplied by the customer are not eligible for a free replacement.

Returns

Need to send something back? See our Return Policy for full details on how to return an item, refund timelines, and what's eligible.

Questions about delivery? Contact us — we're happy to help.